At Cripple Creek we want you to be totally satisfied with your purchase. We are happy to accept returns on eligible products in new and unused condition with tags intact and original packaging included within 30 days of the order shipment date for a full refund. We are happy to provide a return label, however the cost will be deducted from your refund. Shipping fees on your initial order are non-refundable.

If products were to be returned visibly used, damaged, or without their original packaging we reserve the right to charge a restocking/refurbishment fee to make the product sellable again or, in rare cases, refuse the return.

In the case of an order cancellation, accidental order, or buyers remorse, we reserve the right to charge a restocking fee.

*Please take your time and extra care packaging returns. Any damage that occurs upon return shipping will be the responsibility of the customer. We reserve the right to withhold the cost of damage and repairs.*

582 Highway 133

Carbondale, CO 81623

Once your package arrives back at the shop it takes 2 - 4 business days to process the return. You will receive a refund confirmation by email when it is complete.

We understand the importance of the fit of touring boots and we want to make sure all our customers get properly fitted boots. If you receive your boots and they do not fit well, please give us a call at 970-510-0450 or schedule a virtual appointment to speak with one of our expert boot fitters so we can help determine which boot and size will most likely fit the best. To help us get a better understanding of how the boots you purchased are fitting, please follow these steps to preform a shell fit:

1. Pull the liners out of the shell and slide your foot into the empty shell

2. Slide your foot forward so that your toes are just barely touching the front of the boot.

3. Reach your hand down in the boot behind your heel. There should be 1-2 fingers of room between heel and back of boot. Close to 1 finger is a performance fit. Smaller than 1 finger is too small. Spacing more like 2 fingers is a comfort fit and bigger than 2 fingers the boot is too big

We are happy to assist you with exchanges and returns. The fastest way to do an exchange and reserve the product, is to go ahead and place a new order while you wait for your return. Go ahead and send the return back to us, and place a new order at the same time. Do not wait for the return to be processed to exchange a product. All products are subject to go out of stock at any time
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We will cover the cost of return shipping during the first exchange. After that, the customer is responsible for any future shipping cost. Please call us at 970-510-0450 or email us at info@cripplecreekbc.com if you need to speak with us about a return or exchange.

At CCBC, we pride ourselves on providing excellent products and warranty service to back them up. To ensure you have a valid warranty issue and to help get it resolved as quickly as possible please make sure your email and item falls within the following guidelines.