At Cripple Creek we want you to be totally satisfied with your purchase. We are happy to accept returns on eligible products in new and unused condition with tags intact and original packaging included within 30 days of the order shipment date for a full refund. We are happy to provide a return label, however the cost will be deducted from your refund. Shipping fees on your initial order are non-refundable.
If products were to be returned visibly used, damaged, or without their original packaging we reserve the right to charge a restocking/refurbishment fee to make the product sellable again or, in rare cases, refuse the return.
In the case of an order cancellation, accidental order, or buyers remorse, we reserve the right to charge a restocking fee.
- New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
- Climbing Safety Gearis not eligible for return.
- Mounted Skisare not eligible for return.
- Used gearis not returnable and does not qualify for warranty. There are a lot of risks involved when purchasing used gear, and we will always recommend purchasing the appropriate new gear for you. Time and time again, we see people spending more money trying to make used gear work for them. We can save you money in the long run by helping you select the gear you NEED.. Purchasing new gear comes with 100% guarantee that it fits, skis well, and is free from manufacturing defects.
*Please take your time and extra care packaging returns. Any damage that occurs upon return shipping will be the responsibility of the customer. We reserve the right to withhold the cost of damage and repairs.*